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Account
- Can I browse my purchase history?
- Why do I need to create a profile?
- Why should I provide more than one address?
- What is my saved items?
- How do I subscribe or unsubscribe to newsletters?
- How can I permanently close my account?
- What fields are required?
- I would like to change my postal code, is this possible?
- What billing address will you use?
- Orders
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Shipping
- Free Delivery offer - From november 16 to december 16.
- Can I have my purchases sent to different addresses?
- How to take advantage of our free shipping on orders over $39?
- Still have not received anything?
- Is it possible to have orders shipped outside of North America?
- Can I have my package shipped outside of Canada?
- What are the fees in case of delivery to different addresses?
- What delivery fees can I expect? When will you expedite my order?
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Returns
- What is the time limit for returning an item?
- What is the policy with regards to CD-ROMs?
- How do I return an item that is not defective?
- How will I be reimbursed?
- How do I return an item that is defective?
- What is the policy with regards to returning game consoles, video games and computer games?
- What is the policy with regards to returning electronic items and accessories?
- Where must I forward the item I wish to return?
- My shopping bag
- Payment
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Site map
- Downloads - Licence agreement and copyright
- Preorders
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Products
- Why are European DVDs not available on your site?
- Are magazines available on your website?
- Why is there so little information available on some items?
- Why is an item unavailable in French on the site?
- Why is the difference between a widescreen and a full screen DVD?
- What do I do if I am unable to find a product on the web site?
- Is the release date displayed on the item data exact?
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MP3 Downloads
- How do I find a track?
- How can I listen to an excerpt from a track?
- How do I download a track?
- How do I download an entire album or several tracks from an album?
- How long does it take to download a track?
- How come there are tracks I can?t find?
- Can I make purchases and download tracks on any computer?
- I don?t live in Canada. Can I download music from Archambault.ca?
- How do I listen to the tracks I have downloaded?
- What if I download a file and it doesn?t work?
- I accidentally deleted a track I downloaded. How can I get it back?
- My computer has crashed and I?ve lost all the music I purchased on Archambault.ca. Can I get it back?
- Why do I have to accept a licence agreement?
- How do I pay for downloads?
- Archambault and copyright
- I have a gift certificate. How can I use it?
- Why does a $15.00 pre-authorization charge appear on my credit card?
- User Agreement
- Pricing and taxes
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eBook Purchase and Download
- How are prices set for eBooks?
- In what format are the files available?
- Is the release date of an eBook the same as the one for its printed equivalent?
- What do I do to find an eBook?
- What must I do to download an eBook?
- How long does the eBook take to download?
- Can I make purchases and download from any computer or Ebook Reader ?
- I do not live in Canada. Can I buy books on Archambault.ca?
- Why do I have a preapproval fee of 15.00$ on my credit card?
- Why must I accept a licence?
- License agreement
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Instruments
- Do all instruments benefit from free delivery for any purchase, starting at $39?
- Is it possible to have an instrument order delivered outside of Canada?
- Why are the prices of certain instruments not posted?
- Why can?t certain instruments be added to the shopping cart?
- Product images
- Returns
- Warranties
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