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Archambault

About Archambault

Conditions of sale

These conditions apply to all online sales at http://www.archambault.ca/.

Orders
You can place your orders:

- online: http://www.archambault.ca/
- by e-mail: client@archambault.ca
- by phone: 514 849-8589 or 1 877 849-8589 (toll free)

Groupe Archambault Inc.
5655 Avenue Pierre de Coubertin
Montreal, Quebec
H1N 1R2


Availability of items
All orders are processed at our online warehouse. The products that we have in stock are ordinarily shipped within 48 hours. The books that we do not keep in stock can usually be ordered and are shipped within two to three weeks.
When a supplier informs us that an ordered item is no longer available, the customer receives an e-mail notice.

Price
The prices posted on http://www.archambault.ca/ are in Canadian dollars, before taxes and shipping fees. Books are sold in accordance with the provisions of the Act respecting the development of Québec firms in the book industry. The price must be paid in full in one installment when the order is placed.

Shipping fees
Shipping fees cover preparation and packaging fees, plus postage. They are based on the delivery address, the number of items ordered and the total amount of the order, before taxes and shipping fees. Customers cannot combine several orders in order to take advantage of reduced shipping fees.

Payment
Orders placed on http://www.archambault.ca/ or by phone must be paid by credit card and/or an Archambault gift card. We accept VISA, MASTERCARD and AMERICAN EXPRESS. Mail orders can be paid by cheque, money order or Archambault gift card.

Delivery time
Allow two business days to process orders for items in stock at our warehouse. Add an average of one to three business days for delivery within Quebec or one business day for accelerated delivery. Archambault cannot be held responsible for delays resulting from the distributor being out of stock or delays attributed to the carrier.

Returned merchandise
Items supplied by archambault.ca/ are new and guaranteed to be free from defects. If an item is defective or does not correspond to what was ordered, Archambault undertakes to exchange or refund it, including shipping fees, within 10 days following the delivery date, provided it is accompanied by the delivery note or a copy of the archambault.ca/ bill. The delivery note or a copy of the archambault.ca bill are also needed for an exchange or a refund in one of our stores.
In order to return merchandise, customers must go to one of our Archambault stores, where staff will handle the exchange or refund. Customers who cannot go the store can contact Archambault?s order department by e-mail or by phone and proceed accordingly.
If customers wish to return an item purchased on http://www.archambault.ca/ for any other reason, they can choose an exchange, a gift card or a refund. The return must take place within 10 days following the delivery date.

Digital products
Customers can download digital products purchased on http://www.archambault.ca/ as soon as the transaction has been accepted. The number of authorized downloads and the number of devices on which the same digital file can be installed can change without warning and vary according to the distributor and publisher.
Any digital files that are acquired are works of authorship and are protected by the Copyright Act. In accordance with this legislation, the purchase of a digital file is intended strictly for personal and private use, free of charge. Any reproduction, other than that authorized for downloading, or any adaptation, collective use, resale or rental is strictly forbidden and may be subject to legal action.
The end user agrees to respect the rights of authors, interpreters and e-book publishers, and not to circumvent or violate the techniques for controlling the use of downloaded e-books. Any use outside the framework defined by these general conditions of sale constitutes a counterfeit act that exposes the end user to legal action.
No exchange, credit or refund will be accepted following confirmation of a sales transaction of a digital product. Archambault cannot be held responsible for potential compatibility issues between a digital product and an electronic device, unless the online description of the product is inaccurate.

How to shop online at archambault.ca

Creating and managing your account

Do I have to create an account to place an order?
Yes, you have to create an online account. The information you provide makes it possible to correctly process your order. In addition, creating an account makes it easy for you to manage your orders.

How do I create an account?
To create an account, click on Log In in the archambault.ca header. After entering your e-mail address and clicking on ?No, I am a new customer,? click on ?Continue? and follow the steps for creating your account.
Important: Be sure that the information provided is correct, i.e. that there are no typos and that the address is complete.

Are there any password limitations?
Your password must be at least six characters long and should contain numbers and special characters to make your account more secure.

How can I be identified?
Enter the e-mail address that you used to register, along with your password.

What do I do if I forgot my password?
If you forgot your password, click on ?Forgot your password?? on the Log In page (Log In image 4). Enter your e-mail address (the one you used to create your account). Click on Send and you will receive a new password by e-mail.

How can I change my password?
Click on the Change password link in My profile, enter your old password, enter the new password twice, and press ?Submit.?

What do I do if I forget my e-mail address?
If you forgot your e-mail address, register again by accessing the following section.

How do I change my e-mail address?
Once you have accessed the ?My account? page, click on the Change e-mail address link in My profile, enter the new address twice and press ?Submit.? You will receive a confirmation e-mail at your new address.
Why define a profile?
The personal information requested for your profile helps us get to know you better and contact you quickly in case a problem occurs. It also allows us to let you know about promotional offers that might interest you. You can modify the information at any time.

Can I change my mailing address?
If you have an outstanding order, it is important to notify us of a change of address so that we can ship your order to the correct address. If you have no outstanding orders, simply change the address in your online customer account. Don?t forget to contact your credit card company to make sure the addresses correspond.

What will my billing address be?
When you enter your credit card information, you must enter one of the addresses on your account. This will be your billing address and must correspond to the address that you gave your credit card company.

Can I check my order history?
On the My account page, under My orders, you can click on various links that will allow you to see what orders are outstanding.

How do I close my account?
If you want to close one or more accounts, contact Archambault?s Customer Service centre at client@archambault.ca. You can also reach our Customer Service centre Monday to Friday from 9:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 6:00 p.m. by calling 514-849-8589 in Montreal and surrounding areas or 1-877-849-8589 elsewhere in Canada and the U.S.

What information do I have to give?
In order to have items delivered, with the exception of downloaded items, you must provide a delivery address. You can enter your credit card information in your profile for subsequent payments.

Can I provide more than one address on my account?
You can provide several addresses in your profile (and choose one default address). When placing your order, you can choose a delivery address for each of your ordered items. One of the addresses will be your billing address.

What is my wish list?
It is a list of items that you have saved for consultation or a potential order. You can delete items from the list or transfer an item from the list to your shopping cart at any time. You must have an account to use this function.

Placing an order
What is my shopping cart?
Your shopping cart is like a grocery cart, only virtual. It helps you view and save selected items when placing an online order.
The system memorizes all purchases made and posts them on the order page. The virtual shopping cart allows you to view the contents and amount of your order at any time. You can remove or add an item at any time, or change the quantity of a given item.

How do I change the quantity of a given item?
Change the number that appears in the quantity field and click on the ?Update? button to update the price.

How do I view the contents of my shopping cart?
Click on the Cart button to the right of the red Archambault banner.

How can I add an item to my shopping cart?
On the product page, click on the ?Add to cart? button to the right of the product.

How do I delete an item from my cart?
Click on Delete under the product photo or indicate the value zero in the quantity field before clicking on Update. The item will be deleted from your cart.

How do I empty my cart?
You must delete each of the items in your cart.

How do I use a promo code?
Enter the promo code in the ?Enter a promo code? section during the first step (Delivery) of the purchase process.

  • Click on ?Enter a promo code.?
  • Enter the code in the ?Number? field.
  • Click on ?Validate? to confirm the validity of the code.

The promotion will be applied to the item(s) in your shopping cart, provided the code is valid. Please consult the ?Rules for using promo codes? section.

Rules for using promo codes
The following general rules apply when using Archambault promo codes (or electronic coupons):
Promo codes cannot be combined with any other online promo code or promotional offer. Only one promo code can be used per transaction.
Other restrictions on the use of promo codes may apply.
Unless otherwise indicated, promo codes cannot be exchanged in Archambault stores operated by Groupe Archambault Inc. or its related or affiliated companies.
For promo codes whose discounts are in dollars and in cases where the value of the item(s) purchased is less than the value of the discount in dollars, no amount will be credited to your account and no other promo code will be issued. We therefore recommend that you always choose one or more items whose value is equal to or greater than the value of your promo code.

How do I order an item?
To order an item, you must open a session after creating an account and deposit the item into your cart.
In the cart, click on the ?Place an order? button located at the top right of the page to continue with the next steps.

  • Delivery

Indicate the delivery address (one of the addresses already specified on your account, or another address).
If some of your items are out of stock or do not have the same delivery times, choose from among the various separate or group shipping options.
Then, choose the type of delivery service: regular or accelerated.
Click on Next step (payment method).

  • Payment

First, choose your payment method. If you have already registered a credit card to your account, select it from the drop-down menu. Then, enter the security code that appears at the back of the card. If you have not registered a credit card to your account, a form will appear so that you can enter your credit card information. You can choose to register the card to your account.
In order to pay with a gift card, enter the card number by clicking on ?Pay by prepaid card or gift certificate? and ?Validate.? The amount available will be displayed. You can choose the amount to be deducted from the card. If the amount is not enough to cover the amount of the order, add another prepaid card or pay the remaining amount by credit card. It is very important to press the ?Deduct? button in order to debit the amount from your gift card.
Click on ?Next step (verify and place your order).?

  • Confirmation

This page lists the items ordered. You can still cancel everything or place the order by clicking on the following button:
Place order
You can also print this confirmation page: Print.

What does the list price correspond to?
The price of each item that you order is the one listed next to each online item. The transportation and delivery costs, as well as the applicable sales taxes, are extra. Archambault.ca reserves the right to change online prices at any time, without warning.
All prices are in Canadian dollars.

What taxes apply?
The buyer agrees to pay the vendor the applicable taxes based on the address to which the order will be shipped. An order shipped to the U.S. is therefore not taxed. For orders shipped within Canada, taxes are based on the province. In Quebec, for example, QST (Quebec Sales Tax) and GST (Goods and Services Tax) are added.

Why are certain prices crossed out?
When an item is on promotion, the regular price is crossed out and the promotional price is applied when an order is placed.

How can I print a bill?
The Orders processed link in the My orders section of the My account page allows you to view your recent orders. You can print the bill for a given order by clicking on the Print a bill button.

How can I cancel an order? To cancel an order, contact Customer Services.

What happens if one of the items is on presale or is out of stock?
The delivery fees specified correspond to a single shipment. Therefore, if your order contains items that are not yet available, you can either wait until all the items are available and can be placed in a single package, or have the items shipped separately when they become available. For the latter option, delivery fees will be applied to each shipment under $39, before taxes.

What does the status listed under the ?Orders? tab in the ?Transactions? section correspond to?
In the Transactions section, under the Orders tab, various statuses allow you to view the orders that have been processed and/or are in progress:

  • Outstanding: Confirms that the order has been placed in our system. A confirmation e-mail will be sent.

*This status will remain posted until all the items ordered have arrived at the shipping centre.

  • In progress: Indicates that all the ordered items are in stock and the order is currently being prepared.
  • Shipped: Your order has been billed, packaged and shipped. You should receive a confirmation e-mail at this point.
  • Cancelled: Confirms that the order was deleted from our system.

In-store order
For information about an order placed in store, contact the store where your order was processed. All the necessary contact information is provided in the Store section of our website.

Order delivery
How can I take advantage of free delivery for purchases of $39 or more?
You can take advantage of free delivery for all orders placed on http://www.archambault.ca/, provided they satisfy the following conditions:

  • The minimum purchase is $39, before taxes, per order and per delivery address.
  • The delivery address is in Canada.
  • You selected the regular delivery option and only one delivery.
  • The minimum amount of $39 does not include e-books.
  • Cancelling one or more items and reducing the total of the order before taxes to under $39, choosing a different address or changing the delivery method may eliminate your right to free delivery.

Delivery fees
To more closely determine your order delivery time, add the processing time specified on each product page to the Canada Post shipping time specified below.


Quebec

- Regular
- Accelerated

$5.49
$9.99

$1.99
$2.99

1 to 3 business days
1 business day

Ontario

- Regular
- Accelerated

$5.49
$9.99

$1.99
$2.99

1 to 3 business days
1 business day

Maritimes

- Regular
- Accelerated

$6.99
$19.99

$1.99
$3.99

2 to 7 business days
1 to 2 business days

Western Canada

- Regular
- Accelerated

$9.99
$19.99

$2.49
$3.99

2 to 7 business days
1 to 2 business days

  • Prices are in Canadian dollars.
  • Feel free to contact the order department if you have any questions about shipping fees and delivery times.
  • Note that these fees are subject to change without warning.

Order return
How long do I have to return an item?
You can return an item to Archambault.ca within 30 days of receipt (for an exchange or refund).When you return an item, it must be accompanied by the bill and an explanatory note. You can return an item to one of our stores, provided the product is in its original packaging (if it is not defective) and you have the bill. You have 10 days from the date of receipt to return the item.

How do I return an item for reasons other than a defect?
You must cover the delivery costs and assume all risks for returned items. We will not accept returned items if they are not in their original packaging or, in the case of a book, if it is damaged or the cover is folded.

To what address must returned items be sent?
Items must be returned to the following address:
Archambault 8982 Pie-IX Blvd., Montreal, QC H1Z 4H9
If your item is still in its original packaging, you can ?Return to sender? via the post office.

How will I be refunded?
Once the returned items are received, all amounts debited from your credit card by archambault.ca for its products and/or from your prepaid archambault.ca card, with the exception of delivery fees, will be credited as soon as possible, provided that the returned items were returned by you and received by archambault.ca in the same condition as when they were delivered.

How do I return a defective item?
If an item is defective, it will be exchanged for a new copy of the same product. If archambault.ca did not deliver the item that you ordered, archambault.ca will send you the correct product. In either case, you must return the incorrect or defective product.
Products must be accompanied by the bill and order number. If you still have the packaging in which your order was delivered, you can repackage the item along with a copy of the bill and an explanatory note, ?Return to sender? via the post office and avoid paying transportation costs.
Otherwise, you are required to pay the transportation costs. Note that we will refund the return costs only in cases involving a defective item or an error on our part. In such cases, include a copy of the bill for return costs in the return package.

Information on prices and payment methods
How are product prices listed?
The prices of our products are listed in Canadian dollars, and applicable taxes are added. All orders, regardless of where they are placed, are payable in Canadian dollars. Archambault.ca reserves the right to change its prices at any time. Products are always billed on the basis of rates in effect when the order is placed.

Are prices listed online the same as those in store?
Archambault.ca is independent of Archambault stores and can offer exclusive prices at its online store. Moreover, certain promotions may apply only to a given Archambault store and may therefore not be available online.

Are prices at archambault.ca in line with those of the competition?
No, archambault.ca pricing policies are independent of those of the competition.

What taxes apply?
Archambault.ca calculates taxes on the basis of the address to which the order will be shipped. An order shipped to the U.S. is therefore not taxed. For orders shipped within Canada, taxes are based on the province. In Quebec, for example, QST (Quebec Sales Tax) and GST (Goods and Services Tax) are added.

What payment methods are accepted?
We accept the following credit cards:

  • Visa
  • MasterCard
  • American Express

You can also pay by:

  • Archambault gift card

We do not accept cheques, money orders or prepaid credit cards.

How can I use a gift card?
Gift cards are especially secure because the amount on each card is predetermined and, consequently, only the available balance can be used. To make a purchase with a gift card, enter the code specified on your gift card in the designated field when proceeding with payment. The amount available will appear and you can indicate the amount to be deducted from the card. If the amount of the purchase is less than the value of the gift card, the balance can be kept for a subsequent purchase and you can view the balance by visiting your account. If the amount is greater than the value of the card, you can use another accepted credit card to pay the balance.

Can I use several credit cards?
The New credit card link in the My payment methods section of the My account page allows you to enter a card and the Registered payment methods link allows you to view the registered cards. You can modify or delete any one of the cards.

What is the default card?
The card that comes up first when it is time to pay for your order. It is the card you chose when entering your card information. You can replace it by accessing the My account page. Under ?My payment methods,? the ?Registered payment methods? link gives you access to all your cards. The Default card button allows you to designate a default card. If you have registered only one card, that is the default card.

Our Story

Since its founding in 1896, Archambault has thrived on a close connection with the public. We have never lost sight of the company's mission to be a true cultural gateway for the province of Quebec. A multiple-time winner of ADISQ's Félix Award as Quebec's music retailer of the year, Archambault has built close relationships with its clientele over many years and today holds an enviable position among the province's most admired companies (Léger Marketing poll, 2013).

Archambault: Serving Quebecers since 1896

Dedicated to the Quebec public since its founding, the company was the brainchild of Edmond Archambault, who sought to open a premier sheet music store in Montreal. The first Archambault store opened its doors in 1896, at the corner of Saint-Hubert and Sainte-Catherine streets. In 1930, Edmond chose a new location at the corner of Berri and Sainte-Catherine, where he built a seven-storey building, which he dubbed La maison de l'avenir ? The House of the Future. His vision was farsighted: today, the building stands as a Montreal landmark and remains Groupe Archambault's headquarters. In 1947, Edmond handed over the reins of the business to his nephew, Rosaire. Four decades later, in 1988, Rosaire Jr. took over from his father as head of the company and launched a dynamic growth strategy that saw Archambault emerge as a leading Quebec company and a true superstore offering an extensive selection of cultural products. In September 2015 that Archambault officially becomes a property of Renaud-Bray.

Archambault in 2013: Tradition embraces the digital age

Archambault is a leading-edge company that remains faithful to its traditions and keeps a steadfast focus on the future. With an unparalleled online sales offer, we are a key player in the eBook marketplace. At the 2012 Salon du livre de Montréal book fair, Archambault once again took up its leading role by giving the public an opportunity to sample the latest advances in its kiosk, where visitors were invited to try out a selection of eBook technologies to access products available through the archambault.ca download platform. Continuing our tradition of promoting Quebec culture, Archambault awarded its 12th Grand Prix Littéraire this year to Bertrand Busson for his book Le phyto-analyste, published by Éditions Marchand de feuilles. In addition, many Quebec artists and writers made in-store appearances throughout the year, including:

  • Film producer Jean-Marc Vallée and the cast of his movie Café de Flore
  • Author and stand-up comic François Morency, to promote his book Dure soirée
  • Writer Janette Bertrand, for her book Lit double
  • Singer, songwriter, and composer Marie-Mai, for her CD Miroir
  • Celebrated journalist Réjean Tremblay, for his novel Princesse Yennenga
  • Chef Daniel Vézina, for his cookbook L'atelier de Daniel Vézina
  • Winners of television music competition Star Académie, for the releases Star Académie 2012 and Star Académie Noël 2012
  • International music stars Simple Plan, promoting their self-titled album

The Archambault Book Club: hosted by Chrystine Brouillet, Le Club de lecture Archambault provides yet another opportunity for our company to promote literature, both homegrown and from afar, as well as to bring together Quebec's literature enthusiasts. Every other week, on the Salut Bonjour Weekend television program, hosts Chrystine Brouillet and Ève-Marie Lortie introduce club members to some of their favourite books and authors.

Our Partners

Archambault has made the promotion of culture a defining element of its identity and experience. The company's numerous partnerships with major players on Quebec's cultural scene continue to provide Archambault with opportunities to strengthen its support for homegrown and international musicians, writers, and other artists. Through its active engagement in the arts, literature, cinema, and television, Archambault always strives to contribute to the promotion and vitality of Quebec's culture. Archambault remains committed to providing ongoing support for key cultural events and activities throughout Quebec.

Community Engagement

Archambault is deeply committed to promoting community well-being and cultural vitality throughout Quebec. Towards these aims, the company supports a number of community initiatives, including:

The Literacy Foundation

Archambault maintains a long-standing collaboration with the Literacy Foundation, cooperating on many initiatives, including a six-year, joint campaign to recycle second-hand dictionaries. The program has delivered over 5,000 dictionaries to some 600 community organizations throughout Quebec. In addition, Archambault has been a partner bookstore of the Foundation's Gift of Reading project since its launch in 1999. The project aims to bring the magic of books to children aged 0-12 years in underprivileged neighbourhoods. Towards this initiative, Archambault has collected thousands of new books for children through in-store drives to promote the cause among its clientele, who have responded with generous support. For more information or to make a donation, please visit the Literacy Foundation website at www.fondationalphabetisation.org.

About Us

Archambault is a true cultural gateway for Quebec. We provide our clientele with an extensive range of quality entertainment products for the whole family. Archambault operates 14 store locations, an eStore, and the Paragraphe English-language bookstore. We employ nearly 1,000 individuals whose dedication to excellence allows us to offer:

  • Quebec's largest music store;
  • the province's leading source of musical instrument and sheet music sales;
  • an unparalleled selection of books;
  • among the widest offers of French-language eBooks;
  • an extensive choice of products, including DVDs, office supplies, toys, and gifts;
  • Corporate & Institutional Services delivering a range of cultural resources tailored to North American public and private institutions through our dedicated website: archambault-sie.ca .

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