Aide

Archambault Services

Gift Cards

Gift Card -- Terms & Conditions

  • When you use an Archambault Gift Card, you accept its terms and conditions.
  • You must have your Gift Card in hand when you make a purchase. The Gift Card can be used in stores and on archambault.ca.
  • The Gift Cards cannot be combined with other promotions.
  • They are not refundable, and cannot be exchanged for cash.
  • The Gift Card starts at $10, and can go up to a maximum of $500
  • The Gift Card and its balance expire 24 months after the purchase date.
  • Archambault will not refund or exchange a Gift Card without the cardholder's authorization or if it is stolen or lost.
  • The amount of your purchases is deducted from the Gift Card until the balance is $0.00. The Gift Card is refillable, and the expiry date is automatically reactivated for two years.
  • If a card is damaged or defective, Archambault will replace it only if it is possible to identify the account number.
  • The refund of products paid for with an Archambault Gift Card will be automatically credited to your card. If the amount refunded is over $500, it will be divided on more than one card.
  • Archambault can modify, at any time, and without notice, the terms and conditions of the Gift Card.

Gift Card -- FAQ

What amount can I put on my Gift Card?

The amounts range from $10 to $500, and you can refill the Gift Card as many times as you wish.

Where can I purchase a Gift Card?

The Gift Card is available in all Archambault stores. Simply ask for it at the cash, and it will be activated immediately.

Can I use the Gift Card in any Archambault store?

Yes. The Gift Card is accepted in all Archambault stores. To find a store near you, click here

Can I use the Gift Card on the web?

Yes. The Gift Card is accepted on archambault.ca.

How can I use it to shop online?

When checking out, simply enter the card?s number (i.e.: 6391101000012345) and the three digit CVC number (i.e.: 123) in the fields provided, then click on ?confirm?.

Do I have to use the total amount of my Gift Card for one transaction?
No. You can use any part of the amount, and use your balance for your next purchase.

Does the Gift Card have an expiry date?

Yes. The Gift Card is valid for two years year from the date of purchase.

How can I check my Gift Card balance?

You can check your balance here, or in one of our stores. Simply enter here the number on the back of your Gift Card and click on SUBMIT. Your can also check your balance at the Archambault store where your Gift Card was purchased. To find a store near you, click here. You will need your Gift Card number.

Can I order a Gift Card via the Archambault Website?

No, the Gift Card must be purchased and activated in stores only.

What can I purchase with my Gift Card?

It can be used to buy any product available in Archambault stores and on our website.

If my Gift Card is lost or stolen, do I get a refund?

The Archambault Gift Card is your responsibility. Archambault does not refund stolen or lost Gift Cards.

Can I exchange my Gift Certificates for a Gift Card?

Yes. Simply go to any Archambault store before your Gift Certificate's expiry date.

Can I order a large quantity of Gift Cards?

Yes. Simply ask for them at the cash. Institutional and corporate customers must contact Mr. Bruno Caron, Institutional and Corporate Service Director, at 514 849 6206, extension 25301

Can I use more than one Gift Card?

Yes, you can combine several Gift Cards when you purchase a product.

Can I transfer my balance from one Gift Card to another?

Yes. You can transfer your balance from one Gift Card to another Gift Card anytime


Top

Promotional Codes

Applying a Promotional Code

Enter the Promotional Code in the box "Entering a promotional code" during the first step (Shipping) of your Order Process:

  1. Click "Entering a promotional code"
  2. Enter the code in the champ "Coupon No."
  3. Click "Redeem Coupon" to validate the promotional code

The promotion will be applied to the article or articles in your shopping cart if valid.

Please refer to «Promotional Codes - Conditions and terms»

Promotional Codes - Conditions and terms

Promotional codes cannot be used together with another promotional code or one of our special offers. Only one promotional code per transaction.

Please note that other restrictions may apply to the use of a promotional code.

Unless otherwise stipulated, no promotional code can be redeemed in any Archambault stores operated by the Groupe Archambault inc. or one of its affiliations or subsidiaries.

With respect to those promotional codes that are money based and in the eventuality that the dollar value of the purchased items is less than the value of the rebate, no amount will be credited to your account, nor will a supplemental promotional code be issued. Therefore, we recommend that you always purchase one or a combination of several items with a total price that is equal or greater than your promotional code.


Top

Sales Conditions

Sales Conditions

Are there inherent conditions in accepting an order?

The reception of a confirmation email for an order does not automatically mean that Archambault.ca accepts the said order and is in no way a confirmation that Groupe Archambault inc. warrants the sale of the items.

Archambault.ca does retain the right, without prior notice, to refuse to deal with a customer and/or impose a limit on the requested quantity of an ordered item. At all times, it might be necessary for Archambault.ca to complete a background check on your identity and credit prior to accept to fulfill an order.

Legal guarantees

The Civic Code of Quebec and the Consumer Protection Law provides legal guarantees namely related to hidden defects as well as usage of sold goods. These legal guarantees also apply to this sale.

This guarantee can in no way hinder, or suppress the leagal guarantee provided by the manufacturer when there is one.

Out of stock items

An item that is back order means that the product is currently unavailable. It is possible that the order is being processed with one of our suppliers, out of stock, recalled, or discontinued, if so, you shall be advised.

Archambault.ca displays all the items that can be ordered from either one of our suppliers. It must be noted though that these items may not be in stock in one of our stores or the website. In the case where Archambault.ca must wait for one of the out-of-stock items becomes available, it is possible that your order be held back prior to expedition.

Archambault.ca does in no way guarantee that the items displayed on its site are available. At anytime prior to the site's reception of the item, you can cancel the order by calling our Customer Service Department. It must be noted that out-of-stock that have been ordered from our supplier and have not been delivered by said within ninety (90) days will automatically cancel your order without prior notice.

Archambault.ca will in no way be held liable for any damage that you may experience due to the out-of-stock item.

Product descriptions

Archambault.ca and its affiliates do everything in their power to ensure that the information on the site is as accurate as possible. However, Archambault.ca does not guarantee that the product descriptions or any other content on the site Archambault.ca. are accurate, complete, reliable, up to date, or exempt of errors. If a product proposed by Archambault.ca does not comply with the description, your only recourse is to return it in its original state.

Prices

The prices of our products are displayed in Canadian currency and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in Canadian currency. Archambault.ca retains the right to modify its prices at any time. Products are always billed on the basis of the amounts in effect at the time when the order is recorded.

Taxes

Archambault.ca calculates the taxes based upon the address where the order will be shipped. An order to be sent to the U.S.A. is thus, not taxed. For an order shipped in Canada, the taxes depend upon the province; for example, for Quebec, the added taxes are QST (Quebec Sales Tax) and the GST (Goods & Services Taxes).

Payment

The payment of your purchased items must be completed through a banking card: American Express, MasterCard or Visa. We do not accept checks or money orders.The proposed fees must be covered in accordance with the payment procedure detailed during the registration process. The customer accepts to cover the total cost as well as additional fees of the purchased item, including taxes. Archambault.ca can modify the price after having advised the customer. The customer is the sole responsible of the actual payment of the purchased item. Archambault.ca. is not responsible of payment problems related to operation of e-commerce service.

Risk of a lost item

All purchases completed on Archambault.ca are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you at the moment when we remit the item to the carrier.

Reimbursement

Upon reception of the returned items, the amounts that were debited from your credit card and/or on your Archambault.ca prepaid card for Archambault.ca with respect to these items, except for shipping fees, will be credited as soon as possible under the condition that the items that are subject to the return were done so by you and received by Archambault.ca in the same condition as they were when they were shipped and received by you.

There is no reimbursement on downloadable items. If a paid download does not work due to a technical problem, we will verify the cause in order to correct it and you will be able to download it again.

See also related section Shipping

See also related section Product Returns


Top

Terms & Conditions

Terms and conditions

PRELIMINARY NOTICE

Groupe Archambault inc. operates the Archambault.ca website (herein know as the Site). The present contract is a binding agreement between the Site's user and operator (Groupe Archambault inc.)

PLEASE READ THESE TERMS AND CONDITIONS BEFORE YOU START NAVIGATING THE SITE.

To navigate Archambault.ca, you must accept the terms and condition outlined in our contract in its entirety. From the time you start browsing, you are bound to this contract. You've thus recognized, read and understood these conditions and are bound to them. If you do not wish to be bound, you can not use or make purchases from the site.

IF YOU DO NOT WANT TO BE BOUND BY THIS CONTRACT, DO NOT NAVIGATE ARCHAMBAULT.CA. The terms and conditions of this contract may change. In such case, the new contract begins immediately.

Accepting the terms and conditions

The terms and conditions herein apply to all shops of Groupe Archambault inc.

Operational Location of the Site

Groupe Archambault inc. operates the Site from its offices located in Canada.

Groupe Archambault inc.
5655 Avenue Pierre de Coubertin
Montréal, Québec
H1N 1R2
Tél.: (514) 849-6206
Télécopieur : (514) 272-4505

client@archambault.ca

Groupe Archambault inc. does not advertise to the fact that elements of the Site can used elsewhere than Canada and it is unlawful to navigate through the Site in places where the law forbids it. Those who decide to use the Site do it of their own accord and it is their responsibility to respect the laws of the land wherein they reside. All claims related to the Site and elements contained within, or stemming from using the site, are overseen by the applicable laws inherent to the land of the province of Quebec.

Restrictions Related to Use

Except as specified in one or another section of the Site, no element of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted by any means, without prior written permission of Groupe Archambault inc. or the owner of the copyright. You are permitted to display or download Site elements, but only for non-commercial purposes and only as long as you do not modify these elements and you retain all copyright and other proprietary notices that they contain. All unauthorised usage of the said content may warrant criminal and/or penal legal action against the offender.

Trademarks

The Trademarks and logos used on the Site or displayed therein are either registered trademarks or not by Groupe Archambault inc. third party vendors. Nothing within the Site can be interpreted in a manner to allow the direct or indirect usage of a trademark displayed on the Site with prior written consent from the owner of said trademark.

Copyright

All content regardless of its nature, be it textual, illustrations, pictures, images, or video, that are displayed in the store are protected by copyright laws as well those laws associated with intellectual ownership and so, worldwide. Nothing from Groupe Archambault inc. or one of its stores can be reproduced, copied, distributed, translated, downloaded, displayed or transmitted by any means with prior written consent from Groupe Archambault inc., the store involved, or the owner of the copyright. You are allowed to display or download elements from Groupe Archambault inc. or one of its stores, but only for non-commercial use and providing you do not modify the elements and that you retain all inherent notices of intellectual ownership contained therein. All unauthorised usage of said content may carry a civil suit and/or criminal prosecution.

Limitation of Liability

In no event will Groupe Archambault inc. inc or its affiliates, or any person or party involved in creating, producing or delivering this website, or on any site linked to this website, be liable in any manner whatsoever for any direct, incidental, consequential, (including lost profits, loss of business or data, business interruption, trading losses) indirect, special, exemplary or punitive damages arising out of or in an any way related to the website or any site linked to the website or your access, use or inability to use the website or any site linked to the website, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure. The above shall apply even if Groupe Archambault inc. or any third party has been advised of the possibility of such damages or losses.

Links to other companies

Groupe Archambault inc. and its stores provide links to other corporate websites and other companies. Groupe Archambault inc. and its stores are in no way or matter responsible of verifying, assessing, or guarantying the sales offers from these companies or individuals, nor the content of their websites. Archambault.ca and its stores assume any responsibility for the acts, products, or content of the aforementioned or any third-party vendor. We recommend that you closely read their confidentiality declarations, terms & conditions as well as any other sales condition.

Criticism and comments°

You may comment and review items offered in the stores. However, prior to publication to the web, these comments will be scanned by a moderator who shall insure that the nature of content is not illegal, threatening, obscene, defamatory, does not impact privacy, does infringe on intellectual ownership rights and does not carry any prejudice towards a third party or is not reprehensible, and does not introduce a computer virus, make a political statement, make any commercial solicitation, launch spam emailing, launch any phishing or other form of spamming. The moderator from each store reserves the right to not publish a comment for any reason whatsoever (including the aforementioned); the moderator may have to correct the content of the comment for spelling or grammatical reasons; the moderator shall try not to modify the sense of the comment.

°The critics, views and comments expressed are under the sole responsibility of their authors and do not necessarily reflect those of Groupe Archambault inc., a Quebecor Media company.

Your account

If you are registered on the Site, you are responsible of maintaining the confidentiality of your identity, your account, your password, limit access to your computer, and you are also of assuming the responsibility of the completed transactions in your account with the protection of a password. In the case where the confidentiality of this information is compromised, please advise our service as soon as possible in order to avoid any fraudulent usage of your Groupe Archambault inc. identity. Groupe Archambault inc. will not be held responsible for any loss or damage ensuing from non-respect of the security measures detailed in this section.

Furthermore, if you are aged less than 18 years, you cannot use the Site without the permission of a parent or tutor.

We recommend that you closely read the responsibility limitations contained in these terms & conditions to clearly understand the extent of your responsibilities when using the Site.

Authorisation and access to the Site

Groupe Archambault inc. provides you with a limited authorisation to access the Site and use it on a personal basis, but without downloading it (except to keep some pages in memory) or modifying it, even partially, unless you have been granted written permission to do so by Groupe Archambault inc. This authorisation excludes: the resale or commercial usage of archambault.ca., of its content or content of its stores; the utilisation of product lists, descriptions or prices; all utilisation derived from the Groupe Archambault inc. site or its content; all downloads or copies of information regarding accounts for the benefit of a third party; any utilisation of exploration, collection, or data extraction tools. Archambault.ca site cannot be reproduced, in part or in whole, copied, resold, visited, or exploited for commercial ends without the written consent of Groupe Archambault inc.. You do not have the authorisation to use meta tags or any other cached text that use the name or registered trademarks of Groupe Archambault inc. without the written consent of Groupe Archambault inc.. However, you may create a hypertext link that leads to the Groupe Archambault inc.'s or one of its stores home page as long as this link does not present Groupe Archambault inc., its affiliates, its stores, its products, or services in a fraudulent, false, defamatory or otherwise prejudicial way.

Applicable Laws

The present contract related to the terms and conditions are governed by Quebec's applicable laws. You recognize by these conditions that all litigation that might ensue from or be associated with using the services and websites of Groupe Archambault inc. are governed by the jurisdiction of the courts of Montreal, province of Quebec.

Indemnity

By the present agreement, you agree not to enact a fact or cause on behalf of Groupe Archambault inc. in the case wherein a lawsuit is launched against the said Company following the violation of the aforementioned terms & conditions by you or any other person who used your account on Groupe Archambault inc..

Acts of God

Groupe Archambault inc. shall not be held liable for non-performance, in whole or in part, of any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if such non-performance, damages or losses result from an Act of God or from circumstances beyond its control.


Top

Confidentiality and Security

Declaration of Confidentiality and Security

Archambault.ca tries to insure the protection of the information transmitted through the internet as well as respecting privacy and thus, rigorously controls the way by which personal information is used and transmitted. The present Declaration of Confidentiality details the protection policy related to personal data from archambault.ca. By using the archambault.ca site, you accept to comply with the practices detailed in this Declaration of Confidentiality and Security.

Data that archambault.ca collects about its customers

In the advent of a purchase or during the registration phase for a promotional contest, archambault.ca demands that you transmit your name, address, email address and that, if you accept, other information. The information that archambault.ca collects about you allows it to customize and constantly improve services provided when you visit archambault.ca. This information follows the following schedule:

  • Information that you provide: We receive and save all information that you have entered in the website or that you may have supplied by other means. You have the choice not to provide information, but this will prevent us from providing you with some of our services. We will use the collected data in order to, notably, answer your requests, prepare suggestions for you, offer customized purchasing, improve our stores, and contact you.
  • Automatically collected information: We receive and save some information every time you contact us; for example, like many other websites, we use cookies that allow us to obtain some information when you access archambault.ca.
  • Information coming from other sources: It is possible that we may receive data about you from other sources and that we assign this information to your account.
  • Information transferred from other accounts: It may be offered to save information that you have already entered on some sites like Archambault.ca if you use the same identity. You will have the choice to accept the process or not.

  • Transmitting collected information

    The information that is gathered by archambault.ca on you is confidential and shall solely be shared with the stores on archambault.ca, which allow archambault.ca to open an account in your name, process your orders, to contact you in the event you have won a contest, to customize its relationship with you and, if you agree, to occasionally send you information about the Site and its products according to your preferences. Archambault.ca wish to specify that its advertisers will not at any time be allowed to access your confidential information. Furthermore, archambault.ca does not sell user lists. You have the choice to no longer receive information pertaining to archambault.ca, its stores and products by specifying under the section My Profile in your account.

    Only those employees or representatives dully authorised by archambault.ca and its stores (those involved in sales and marketing of products and services for each store) can access your information, but solely has governed by their position.

    Protection of personal information

    Archambault.ca has implemented state-of-the-art security measures in order to protect you against loss or unauthorised use of customer information that is in Archambault.ca 's possession, notably information concerning your credit card. Archambault.ca 's servers use the latest information-transmission technology (Secure Socket Layers, or SSL), which render its transmission highly secure. In addition, archambault.ca 's servers are protected by firewall technology. Archambault.ca ensures its hardware is always state-of-the-art in order to allow you to perform secure transactions on the Site at any time. However, no security mechanism is perfect and you must be aware that you are always at some level of risk that personal information transmitted to Archambault.ca may be disclosed without fault on the part of Archambault.ca and without your consent. Archambault.ca declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of Archambault.ca. Note that, for your security, no information on credit cards is kept on the servers archambault.ca uses. If you are concerned about confidentiality, related to the use of your credit card on the Internet, archambault.ca invites you to submit your order by telephone and to speak to a representative from a store of your choosing.

    Archambault.ca reserves the right to modify this policy at any time. Archambault.ca also reserves the right to transmit personal information about you to the extent Archambault.ca must do so under the law or so as to protect the copyright of the site or those of its users, partners, advertisers or suppliers.

    Cookies

    "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Telltales are harmless in that they cannot extract information from your hard disk, over which you have full control. Archambault.ca uses telltales mainly in order to determine traffic on the site, to transmit information that is highly usable by its marketing department, and to personalise the future use you make of the site. This technology does not systematically place personal information about you at Archambault.ca's disposal. It is always possible to no longer be subject to cookies by modifying your computer's configuration.

    Controlling personal information

    From the My Account page, you can at any time validate or modify your personal information; these procedures may also be completed by directly contacting the customer service desk for a boutique associated with archambault.ca. However, if you wish to have yourself removed from archambault.ca?s list of customers, you must contact the customer service of archambault.ca.

    The safety of teenagers and children on the internet

    More and more children and teenagers are using the internet and benefit from its advantages. However, as in the case of any other environment, they can be victims of crime and exploitation since they are vulnerable. This is why we strongly suggest de monitor what your teenagers and children are doing over the internet and teach them about security and common sense. Such measures often help to avoid that your children or teenagers are victims of harassment or other criminal designs. In order to limit the risk that your children and teenagers are exposed to such dangers, reasonably monitor their usage of your internet service. Your children or teenagers must be aware that they should not divulge any personal information such as their name, phone number or address over forums and blogs. It is important that your children and teenagers be encouraged to unveil their worries when they receive messages that they feel are uncomfortable or shocking. These suggestions will help your children and teenagers to browse the internet appropriately and will allow you to ensure that your children and teenagers benefit from all the components that the service provides to enrich their growth.

    Security and Efficiency of the Network

    Archambault.ca does not guarantee the efficiency, or total security. It is possible that a hacker manages to penetrate the server. It is thus important that you keep in mind before USING YOUR IDENTITY TO BROWSE THE SITE OR COMPLETE TRANSACTIONS on archambault.ca that a malicious person may access the servers on archambault.ca site and use the information about you or any other person on the site to his or her own end. IN NO CASE will archambault.ca and its administrators be held accountable for acts of computer piracy, nor be blamed for whatever damage or lost associated with a member's account on the Canoe network. Archambault.ca may have occasional outages and programming errors may be provoked by updates or events independent of the will of the administrators.

    No administrator or member of the organization can be held accountable if a member is unable to browse through archambault.ca, regardless of the reason preventing such activity from taking place (misunderstanding, defective telephone line, modem incompatibility, broken cable, bad configuration, wrong browser, etc.).

    At the moment when you complete your online purchases, you can verify if you are in secure mode by looking at the URL (web address) and ensuring that it begins with https :// instead of http :// The icon displayed that looks like a padlock of the browser window confirms that you are in secure mode.

    Links to other sites

    Archambault.ca includes links to web sites exploited by Groupe Archambault inc : Coteblogue.ca. When you click on these links, you leave the Archambault.ca Site. Any personal information that you transmit through these sites is subject to the personal information protection policies of each of these sites. We recommend that you pay careful attention to the personal information protection policies of these sites.


    Top

    Downloads - Archambault.ca User Agreement

    Archambault.ca User Agreement

    Archambault.ca allows you to download, stream and browse Products (the ?Service?) in accordance with the following terms and conditions:

    1. By installing, copying or otherwise using the Service or the related Software, you acknowledge that you have read and understood this Agreement and you agree to be bound by its terms and conditions. If you do not accept the terms of this Agreement or cannot comply with them, do not install, copy or otherwise use the Service, the Software, or any music, image, video, text or other material available through the Service (?Content?).

    2. You agree not to disassemble, decompile, reverse engineer or otherwise tamper with the security features, special rules or other security functions for any reason whatsoever. You agree to comply with such rules and policies as the Service Provider may establish from time to time. Such rules and policies usually apply indiscriminately to all users of the Service and the Software and may include, for example, required or automatic updates, modifications and/or reinstallations of the Software, and the application of patches to address security, interoperability and/or performance issues.

    3. You agree not to use the Content for any purpose that may infringe the copyright on that Content.

    4. The Service and the related Software allow you to obtain, listen to, watch and/or read (as the case may be) Content in digital format solely for the purpose of personal non-commercial entertainment. This Content may be the property of the Service Provider or of third parties, irrespective of which you understand and agree that your rights to the Content are limited under the Copyright Act. You agree not to attempt to modify any Software or Content obtained through the Service for any reason, including falsifying or changing the identity of the owner or the source of the Content.

    5. You represent, warrant and agree that you will use this Service for personal non-commercial entertainment purposes only and not for purposes of redistribution. You agree not to redistribute, disseminate or publicly use the Content obtained through the Service, and not to transfer copies of the said Content.

    6. The Service Provider and/or the owners of the Content may periodically remove Content from the Service without prior notice.

    7. The owners of the Content are beneficiaries of this Agreement and are entitled to enforce it.

    8. THE SERVICE, AND ALL CONTENT AND OTHER INFORMATION, MATERIAL AND PRODUCTS INCLUDED IN OR MADE AVAILABLE THROUGH THE SERVICE, ARE PROVIDED ?AS IS? AND ?WHERE IS? WITH NO WARRANTY FROM THE SERVICE PROVIDER OR THE OWNERS OF THE CONTENT. THE SERVICE PROVIDER AND ALL OWNERS OF CONTENT DISCLAIM, TO THE FULL EXTENT ALLOWED BY LAW, ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE SERVICE PROVIDER AND THE OWNERS OF THE CONTENT CANNOT WARRANT THAT THE SERVICE AND THE CONTENT, INFORMATION, EQUIPMENT AND PRODUCTS INCLUDED IN OR MADE AVAILABLE THROUGH THE SERVICE ARE FREE OF VIRUSES AND OTHER MALWARE.

    9. THE SERVICE PROVIDER AND THE OWNERS OF THE CONTENT SHALL NOT BE LIABLE FOR ANY UNFORESEEN, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGE ARISING FROM THE USE OF THE SERVICE OR FROM THE CONTENT, INFORMATION, EQUIPMENT AND PRODUCTS INCLUDED IN OR MADE AVAILABLE THROUGH THE SERVICE, NOR FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID FOR THE USE OF THE CONTENT IN RESPECT OF WHICH THE CLAIM FOR DAMAGES IS MADE.


    Top