RETURNS & WARRANTY


 
Purchases made between October 15, 2021 and December 31, 2021 may be returned until January 25, 2022 inclusively.

The articles provided  by Archambault.ca are new and guaranteed to be free of defects. If an item is defective or does not correspond to what was ordered, Archambault agrees to exchange or refund it, including shipping costs, within 10 days of the delivery date, Provided that it is accompanied by the delivery note or a copy of the Archambault.ca invoice. In order to return an item, the customer must visit one of the Archambault locations, where personnel will process the exchange or refund. A customer who cannot travel to the location must must contact Archambault Customer Service by e-mail or telephone in order to make appropriate arrangements.

No exchanges or refunds will be issued on any musical instruments, software, electronic equipment, microphones, in-ear headphones and sheet music. Accessories may be exchangeable or refundable based on presentation of their invoice within 10 days of purchase and provided they are in their original packaging and unopened.

If, for any reason, a customer wishes to return a product purchased on Archambault.ca, they may choose between an exchange, a gift card or a refund. The return must be within 10 days of the delivery date. However, If the item does not show any defect, the return will be subject to a 10% administration fee, and delivery charges will not be refunded. If the customer benefited from free delivery, the administration fee will be increased to 20% of the sales price of the returned item.